Thank you for choosing Artistry by Viktor Janouch for your art purchases. My aim is to ensure that you are completely satisfied with your purchase. This policy outlines the terms for returns and refunds for the various types of artwork available from my store.
1. Fine Art by Viktor Janouch
Return Window: You may return fine art pieces within 30 days of receipt.
Condition for Return: The artwork must be in the original condition and packaging.
Return Process: To initiate a return, please contact Viktor Janouch directly at janouchviktor@gmail.com.
Refunds: Upon receiving and inspecting the returned artwork, if your return is approved, your refund will be processed.
2. Commissioned Artwork by Viktor Janouch
Return Policy: Commissioned artworks are personalized and generally non-returnable unless they arrive damaged or broken.
Damaged Items: If your commissioned piece arrives damaged, please send photographic evidence to janouchviktor@gmail.com within a specified number of days from receipt.
Refund for Damaged Items: We will cover the return shipping costs for damaged commissioned items and offer a choice of a full refund or a replacement.
3. Digital Prints on Canvas (Produced by third-party)
Return Window: Returns for digital prints on canvas are accepted within 30 days of receipt.
Condition for Return: Prints must be in their original condition and packaging.
Printify’s Policy: As these prints are produced and shipped by Printify, their return policy will also apply. Please check Printify’s return policy for specific details.
Refunds: Refunds for eligible returns will be processed upon receipt and inspection of the item.
General Terms
Return Shipping Costs: Customers are responsible for return shipping costs for fine art and digital prints, except in cases of damage or error on our part.
Refund Processing: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact: For any questions or to initiate a return, please contact Viktor Janouch directly at janouchviktor@gmail.com.
European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
European Union 14-day cooling off period
EU Consumers: Regardless of the above terms, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Return Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
Exclusion: The 14-day cooling-off period does not apply to commissioned artworks, which are non-returnable.